Frequently asked Questions
What can I expect from your store?
Great service! We are owner operated so you will be dealing with someone that cares. Also expect fantastic prices, great quality and locally made produce. Yum!
Oh and did we mention that we can make to measure?
Are most of your products made here in Australia?
They certainly are! We proudly support Australian & Local industries! Read here for more info.
What timber is your furniture made from?
You have the choice of Pine and Tasmanian Oak timbers. All prices on our website are in Pine.Let us know if you require a quote in Oak. Difference between pine and oak stain outcomes also vary. Read more here
What are some differences between Pine and Oak timbers?
Oak is a hardwood while pine is classed as softwood. This means that oak is heavier, more dense and is more wear resistant. Oak generally is light-coloured, ranging from straw to light reddish brown. It has warmer hues compared to pine. Whereas the colour of pine ranges from white to creamy white; to yellowish with a mixture of dark and light hues. Pine also has a reputation for exhibiting knots and other natural flaws. Most types of oak have a pronounced grain pattern than that seen in Pine. When you touch an oak door, you are likely to feel some type of texture because of its heavy grain, while a pine door will usually be smooth to the touch.
Oak tree grows very slowly while pine has a faster rate of growth. This characteristic influences the cost of each wood variety. Oak is much more expensive as growers invest a lot of time tending the tree. Since pine grows faster, growers are able to sell this wood variety at a cheaper price. You can justify spending more money on oak furniture as it is harder wearing than pine. However a great selling point for pine furniture is that it is more affordable.
There is a continued demand for pine furniture and for this reason pine plantations have been planted. Buying Pine furniture made from from these plantations means you are helping to support the environment & helping to prevent pine from dying out. Oak is produced from public and private forests - not from rainforests. Careful management ensures a continuing source of quality timber without damage to the environment
There is no winner when comparing pine and oak furniture; both are equally beautiful and stylish. The diverse qualities that each one possesses need only be assessed so that you can ascertain the best wood for your home.
Click here to read more or more about pine here
Do you deliver & how much do you charge for deliveries?
We can delivery to most Sydney suburbs. Delivery charges vary according to your location.
What Payment methods are available?
We accept most credit cards, EFTPOS & Cash. WE do not accept Cheques on Delivery.
What Payment method is available on Delivery?
On Delivery Payment must be in cash. Credit cards and EFPTOS transactions are only processed in store & in person, prior to delivery.
Are your prices online the same as in your store?
Yes they are, but sometimes we don't update the online prices as promptly. In this case the in-store price is what you will be charged. Prices are subject to change without notice.
Do you sell furniture online, or do I need to come to the store?
We do not offer online shopping as unlike electrical goods, clothing, shoes etc no two items are ever identical. When you purchase a natural product it's always best to 'see' and 'feel' the product in real life. That way you know what to expect, rather than assume what it will look like in real life. Staining and colours are also something that cannot be conveyed properly via a photo and a computer screen. So we highly recommend you come in store to view the items. If you have already come to our store, have seen our furniture and have chosen the staining colour, then we have absolutely no problem to place an order via the phone to save you a second or third visit.
Are the sizes and measurements of furniture correct online?
Sizes are approximate and if you want an exact size its best to tell us your size limits OR measure the actual item in store. Sizes can vary from piece to piece, a little.
How long does it take to receive my furniture once I have placed an order?
This depends on what you ordered. Generally items take anywhere from 2-5 weeks, but its best to ask this when placing your order.Time frames are always approximate & vary.
Why don’t you keep stock of furniture items? I need something urgently!
We are not a “cash and carry” store. All items in store are for display purposes only. We sell many products that come in many sizes & many colours. This makes it difficult to keep stock .Therefore all furniture is made to order.
Do I need to assemble the furniture?
Except for Beds, accessories such as knobs, handles & clips for shelves, the answer is no. That’s the beauty of buying locally made products. They do not come in boxes and they do not need to be put together.
Should I measure my space before I make a purchase?
Yes! Firstly you need to ensure the product will fit into the space you intend it for. Secondly it’s important you measure entrances, hallways & doorways by which the item will enter the property. This is especially mandatory for items such as wardrobes that may be higher than a standard doorway.
Can you make to measure?
Yes we can. Our made to measure items are, by far, our most popular sold items, so we have a lot of experience in this.
I need something made to measure, do I need to provide you with sizes or can you come and measure for me?
We make to measure based on measurements you provide us with as we do not do “built in” furniture. We are more than happy to help you design something just come in with your measurements and tell us what you need.
What else do I need to know about made to measure items?
All measurements should be given some tolerance. We endeavour to stick to the given measurements as much as we can but please allow yourself some room for error. Read here for more advice.
When is the best time to come in and discuss my 'made to measure' items?
Anytime, however it's best to speak to either Kosta or Poppy, and you are more likely to get one of them, or both, in store Thursdays- Sundays.
Are the sizes and measurements of furniture correct online?
Sizes are approximate and if you want an exact size its best to tell us your size limits OR measure the actual item in store. Sizes can vary from piece to piece a little so make sure you give yourself a bit extra room to move.
Why does colour variation occur within my furniture items?
Due to the natural variation within raw materials, and particularly the varying reaction of timber surfaces, it is not possible to achieve or guarantee total uniformity of colour within any one piece or suite of furniture. Each furniture piece has its own natural characteristics and no two pieces are ever alike. Please read this article about timber grain and stain variation. It may help you understand a little bit more about what it means to invest in a natural product.
I want to add some furniture to my existing suite but I don’t know the name of the colour, and I want the colour to match?
That’s Okay! Bring us a sample from your existing furniture and we will try to match it as close as possible. Even within our staining range the colour can vary, so providing us with a sample is still best.
Do you charge extra for colour matching & how close do you stain the colour according to my sample?
No, we do not charge!
Colour matching depends on many things and it’s never a true match. Factors such as natural light, ageing of wood, types of timber, the varying reactions of timber surfaces, the natural variations within raw materials and one’s own interpretation of colour effects the outcome.
Can you paint the furniture "white" instead of staining it? Also what's the finish like?
Yes we can. All items are priced for staining/lacquering and painting them in a solid colour does cost more. For those of you who would rather not spend the extra dollars why not buy the item "raw' or unfinished and paint it yourself? Otherwise if you're too busy, like myself, feel free to contact us for a quote.
The finish is a satin finish. Just keep in mind that when you paint solid timber in white, or any other colour, you will never get that perfect smooth finish. After all its still timber underneath.
Can I re-stain my furniture if it gets damaged or if I just want a colour change?
This is a tough one. To fix any damage it really depends how it’s been damaged. In most cases you need to have the whole surface stripped, sanded back and re-sprayed. This can get quite costly & only applicable to solid timber and not veneer products.
If you simply want a colour change the general rule is that you can go from a light to a darker stain, however the end result will be affected by the colour it was originally stained in. The only way you can go from a darker to a lighter stain is if you strip the stain off, taking it back to raw timber. As mentioned above this is a difficult and costly procedure.
Do you offer warranty on the furniture?
We guarantee to repair any product with a manufacturing or material defect, for one year from the day you bought it .This is as long as the defect is not a result of normal wear and tear, or a natural characteristic of the material used. Please retain you original invoice for proof of purchase.
The guarantee doesn’t cover products used for commercial & outdoor purposes.
I receieved some furnture and it wobbles, why?*
There would be two main reasons for this.1st Something missing : Check all the areas under unit look the same. For example it may be as simple as a missing clip, under one foot/leg (Sometimes they can come off during transport). 2nd* Uneven floors: We cannot do anything about your flooring and it is best solved with some packing (such as some cardboard peices, or thin timber cutouts) placed under the section which has a gap or space underneath it. You need to place them in the area where there's more movement. A bit like a wobbly table at a restaurant.
I receieved some furnture and the top of the doors look uneven?
The main reason this happens is usually uneven floors. Even if your furniture doesn't "wobble/rock", due to uneven flooring, you'll need to feel for this by pushing the top corners of your furniture (try each corner and even near the centre part) and observe if the doors even out whilst doing this. If so then it requires some packing to even out the weight distrubution of your furniture so the doors even out. Try this first then call us if your issue is not resolved.
Where can I learn more about taking care of timber furniture?
Click here to read an article about "how to take care of timber furniture"
Buying guide here and also read this article if you want to know more about timber grain and stain variation.