Frequently asked Questions

What can I expect from your store?
Great service! We are owner operated so you will be dealing with someone that cares. Also expect fantastic prices, great quality and locally made produce. Yum!
Oh and we can make to measure.

Are most of your products made here in Australia?
They certainly are! We proudly support Australian & Local industries!read more here about colour staining.

What timber is your furniture made from?
You have the choice of Pine and Tasmanian Oak timbers. All prices on our website are in Pine.Let us know if you require a quote in Oak.

What are some differences between Pine and Oak timbers?

Typical Characteristics:
Oak is a hardwood while pine is classed as softwood. This means that oak is heavier, more dense and is more wear resistant. Oak generally is light-coloured, ranging from straw to light reddish brown. It has warmer hues compared to pine. Whereas the colour of pine ranges from white to creamy white; to yellowish with a mixture of dark and light hues. Pine also has a reputation for exhibiting knots and other natural flaws. Most types of oak have a pronounced grain pattern than that seen in Pine. When you touch an oak door, you are likely to feel some type of texture because of its heavy grain, while a pine door will usually be smooth to the touch.

Cost:
Oak tree grows very slowly while pine has a faster rate of growth. This characteristic influences the cost of each wood variety. Oak is much more expensive as growers invest a lot of time tending the tree. Since pine grows faster, growers are able to sell this wood variety at a cheaper price. You can justify spending more money on oak furniture as it is harder wearing than pine. However a great selling point for pine furniture is that it is more affordable.

Environment:
There is a continued demand for pine furniture and for this reason pine plantations have been planted. Buying Pine furniture made from from these plantations means you are helping to support the environment & helping to prevent pine from dying out. Oak is produced from public and private forests - not from rainforests. Careful management ensures a continuing source of quality timber without damage to the environment

Overall:
There is no winner when comparing pine and oak furniture; both are equally beautiful and stylish. The diverse qualities that each one possesses need only be assessed so that you can ascertain the best wood for your home.

Click here to read more about it, or to read more about pine click here

Do you deliver & how much do you charge for deliveries?
We can delivery to most Sydney suburbs. Delivery charges vary according to your location. We do not delivery interstate as we cannot offer delivery services outside of the Sydney Metropolitan area at this stage.

Why don't you deliver interstate?
There are many reasons for this. I get asked this alot so I thought it required explanation. The few main reasons are: Firstly it's best to view things like this in real life as your expectations may be different to what you have seen online. It's not like an electrical item with a model number that is sold pretty much everywhere. It's a natural product which varies from item to item, especially when dealing with stains and colours etc. Second we do not do flat packed or boxed items so there is a requirement for trucks to deliver furniture and they need to tie up and pack items safely, much like a removalist would. Auspost and other courier servces will not do this. I am also concerened about any damage that could happen during transportation and that if returns were required then they would not be at our expense. Lastly interstate transport is very expensive so we would advise that you look at your local market first. It is a big compliment when I receive emails asking if we do this and are happy that people like our furniture, but unfortunately it is the only time that we cannot aim to please. Furniture is a totally different online market. Big companies can afford to do this as they have bases and trucks all over Australia. Being a small business we cannot offer the same service.

What Payment method is available on Delivery?
On Delivery Payment must be in cash. Credit cards and EFPTOS transactions are only processed in store & in person, prior to delivery.

WE do not accept Cheques on Delivery.

How long does it take to receive my furniture once I have placed an order?
This depends on what you ordered. Generally items take anywhere from 2-5 weeks, but its best to ask this when placing your order.Time frames are always approximate & vary.

Why don’t you keep stock of furniture items? I need something urgently!
We are not a “cash and carry” store. All items in store are for display purposes only. We sell many products that come in many sizes & many colours. This makes it difficult to keep stock .Therefore all furniture is made to order.

Do I need to assemble the furniture?
Except for Beds, accessories such as knobs, handles & clips for shelves, the answer is no. That’s the beauty of buying locally made products. They do not come in boxes and they do not need to be put together.

Should I measure my space before I make a purchase?
Yes! Firstly you need to ensure the product will fit into the space you intend it for. Secondly it’s important you measure entrances, hallways & doorways by which the item will enter the property. This is especially mandatory for items such as wardrobes that may be higher than a standard doorway.

Can you make to measure?
Yes we can. Our made to measure items are, by far, our most popular sold items, so we have a lot of experience in this.

I need something made to measure, do I need to provide you with sizes or can you come and measure for me?
We make to measure based on measurements you provide us with as we do not do “built in” furniture. We are more than happy to help you design something just come in with your measurements and tell us what you need.

What else do I need to know about made to measure items?
All measurements should be given some tolerance. We endeavour to stick to the given measurements as much as we can but please allow yourself some room for error. Read here for more

Why does colour variation occur within my furniture items?
Due to the natural variation within raw materials, and particularly the varying reaction of timber surfaces, it is not possible to achieve or guarantee total uniformity of colour within any one piece or suite of furniture. Each furniture piece has its own natural characteristics and no two pieces are ever alike. Read here for more info.

I want to add some furniture to my existing suite but I don’t know the name of the colour, and I want the colour to match?
That’s Okay! Bring us a sample from your existing furniture and we will try to match it as close as possible. Even within our staining range the colour can vary, so providing us with a sample is still best.

Do you charge extra for colour matching & how close do you stain the colour according to my sample?
No, we do not charge!
Colour matching depends on many things and it’s never a true match. Factors such as natural light, ageing of wood, types of timber, the varying reactions of timber surfaces, the natural variations within raw materials and one’s own interpretation of colour effects the outcome. Read more info here

Can you paint the furniture "white" instead of staining it? Also what's the finish like?
Yes we can. All items are priced for staining/lacquering and painting them in a solid colour does cost more. For those of you who would rather not spend the extra dollars why not buy the item "raw' or unfinished and paint it yourself? Otherwise if you're too busy, like myself, feel free to contact us for a quote.

The finish is a satin finish. Just keep in mind that when you paint solid timber in white, or any other colour, you will never get that perfect smooth finish. After all its still timber underneath.

Can I re-stain my furniture if it gets damaged or if I just want a colour change?
This is a tough one. To fix any damage it really depends how it’s been damaged. In most cases you need to have the whole surface stripped, sanded back and re-sprayed. This can get quite costly & only applicable to solid timber and not veneer products.
If you simply want a colour change the general rule is that you can go from a light to a darker stain, however the end result will be affected by the colour it was originally stained in. The only way you can go from a darker to a lighter stain is if you strip the stain off, taking it back to raw timber. As mentioned above this is a difficult and costly procedure.

My furniture is a bit wobbly and the doors don't look even?
Unfortunately if your floors are a bit uneven (which most are, no matter how new) this could lead to uneven doors and furniture which may "wobble" or "rock". It requires some packing under the area which lifts up. Usually you can even things out by push/pulling the top corners of your piece of furnture, and finding it's raised spot. It's a bit like a wobbly table at a restaurant. Just add a little piece of plywood or something thin and it should stop the movement and even the doors out. Read our how to take care of furniture article too for more info.

Do you offer warranty on the furniture?
We guarantee to repair any product with a manufacturing or material defect, for one year from the day you bought it .This is as long as the defect is not a result of normal wear and tear, or a natural characteristic of the material used. Please retain you original invoice for proof of purchase.
The guarantee doesn’t cover products used for commercial & outdoor purposes.

Where can I learn more about taking care of timber furniture?
Click here to read an article about "how to take care of timber furniture"

Will prices and measurements vary online and in-store?
We endeavour to keep our online prices updated as frequently as possible. Sometimes prices and sizes can vary due to an error or price change not yet updated. We have over 300 prices online. However for any discrepencies in-store prices overide online prices. Measurements are always approximate too.

Enquiries:
If there is no answer to your question here then please email us with your question via our contact page. Any quotes will be responded to as soon as we are able to. Depending on how complicated your quote may be, it's usually between 1-3 days. Best days for in-store quoting are Thusdays to Sundays as Con or I are usually in store, otherwise any other time we are open is okay too.

For buying guide/tips click here